Are your products handmade?
Yes. By Hand & Heart LA products are thoughtfully handcrafted in small batches in Los Angeles with carefully selected ingredients.
Are your products vegan and cruelty-free?
Yes. Our products are vegan, cruelty-free, paraben-free, and phthalate-free.
What is a Parfum Oil Roll-On?
Our Parfum Oil Roll-Ons are highly concentrated, alcohol-free fragrances designed to be applied directly to the skin. The oil format allows the fragrance to wear close to the skin and develop beautifully throughout the day.
How do I apply my Parfum Oil?
Gently roll onto pulse points such as your wrists, inner elbows, neck, and behind the ears. Allow the fragrance to settle naturally rather than rubbing it into the skin. Reapply as desired.
How long does the fragrance last?
Fragrance longevity can vary depending on the scent, skin chemistry, environment, and application. For the best experience, apply to moisturized skin and pulse points.
What’s the difference between a Parfum Oil and an Eau de Parfum?
Our Parfum Oils are alcohol-free and offer a more intimate, close-to-the-skin fragrance experience. Our Eau de Parfum sprays provide more projection and create a traditional fragrance mist.
What’s the difference between Body Oil and Parfum Oil?
Our Luxe Body Oil brings fragrance to your body-care ritual in a blend of fractionated coconut, sweet almond, jojoba, and vitamin E oils. Our Parfum Oil Roll-On is a concentrated, alcohol-free fragrance designed for precise application to pulse points.
How do I layer scents?
Pair a Luxe Body Oil with a Parfum Oil Roll-On in the same scent, or mix and match different scents to create your own signature fragrance. Experiment with combinations to find a blend that feels uniquely you.
How do I choose a scent?
Start with the fragrance family you naturally gravitate toward: sweet, fresh, floral, fruity, warm, or woody. Explore our Find Your Scent page to compare the scents and find one that feels like you.
How should I store my fragrance?
Store your fragrance in a cool, dry place away from direct sunlight, excessive heat, and humidity. Keep the bottle securely closed when not in use.
Can fragrance smell different on different people?
Yes! Fragrance interacts with your individual skin chemistry, which means the same scent can develop slightly differently from person to person. That’s part of what makes fragrance so personal.
How long does it take to process my order?
Orders are handcrafted and prepared with care. Please allow 2-4 business days for your order to be processed before shipment.
How much does shipping cost?
We currently ship within the United States only.
Standard shipping is $8, with estimated delivery in 3–5 business days after shipment.
Express shipping is $15, with estimated delivery in 1–2 business days after shipment.
Please allow 2–4 business days for processing before shipment. Shipping fees apply to all orders. All prices are in USD.
Do you accept returns or exchanges?
Due to the personal nature of our products, all sales are final and we do not accept returns or exchanges.
If your order arrives damaged or incorrect, please contact us within 3 days of delivery so we can make it right. 💗
What if my order arrives damaged or incorrect?
Please contact us as soon as possible with your order number and photos of the item and packaging. We’ll review the issue and help make it right.